Privacy Policy

Effective date: April 23, 2019

Developing Minds Psychology and Education (“us”, “we”, or “our”) operates the www.calmkidcentral.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.calmkidcentral.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data and information Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Questionnaire Data

We collect information about how you feel your child is going and how you support them as a parent, to see what resources might be most helpful for you and to see if the program is useful.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Who has access to this information and how it is used

Developing Minds Psychology and Education uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Only the staff within Developing Minds who have a direct need to know about your information have access to it.

The clinician team as a whole do not know which usernames are associated with which first and last names on the site so they answer questions without knowing who has asked them (other than in an emergency).

Other members of the team have access to names and email addresses only when needed to support families on the site.

Our statistician team have access to your information in order to analyse the group effects of using Calm Kid Central to see whether it is effective.

Our web developer has access to your information in order to fix technical problems and make the site run smoothly.

All Developing Minds team members and contractors are bound by strict confidentiality guidelines and agreements with us – and take your privacy very seriously.

Disclosure of Data

We will not share your information with any other person or organisation except in the following circumstances.

To comply with a legal obligation (such as a court order)
To ensure the safety of a child or report reasonable suspicion of child abuse or neglect
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To HCF, if you are an HCF member and HCF is funding your access to the Service (however we will only disclose to HCF your name, the coupon code you used to register for the Service, and the date you enrolled in the Service, and will not disclose any other Personal Data about you to HCF without your consent).
To Central Coast CAMHS and/or Women, Children and Families Directorate from the Central Coast Local Health Network – only for families signing up with the code provided to them by CAMHS or WHIN co-ordinators – however we will only disclose to Central Coast Local Health Network, your name and the date you enrolled in the Service and will not disclosed any other personal data about you to these organisations without your consent.

Storage, Transfer and Security of Data

Developing Minds Psychology and Education will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. However your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state/country – and data protection laws may differ in those countries than those from your jurisdiction. (If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.)

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your consent to this Privacy Policy followed by your submission of such information means you agree to this privacy policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: kirriliesmout@developingminds.net.au
By visiting this page on our website: https://www.calmkidcentral.com/privacy-policy/
By phone: 08 8357 1711