Frequently Asked Questions
What if I sign up and then don't find any of the resources helpful?
As child psychologists who have been working with families and professionals for 20 years, we have designed our videos and resources very carefully to make sure they are useful, reassuring and helpful. But if you disagree – that’s completely fine. We have a 30 day money back guarantee. Just email us at [email protected] within 30 days of signing up and let us know you haven’t found the resources helpful and we will refund your money, no questions asked.
Are all the videos and resources available as soon as I sign up? Will there be more released?
Yes, all of our existing videos and resources are instantly available after you sign up and log in. There are new videos, articles, activity sheets and resources are released each month.
How do I pay? Are there any extra charges?
You pay using either your credit card or a PayPal account. Every 30 days (or once a year, if you sign up for the annual membership), we let you know when you’ve paid so that you don’t continue to pay for a service you don’t want just because you’ve forgotten about it (I hate it when that happens!). If you sign up annually we will check with you whether you want another year before we continue to charge you.
I'm worried about the cost
It’s always hard to know what to spend money on when you have a child with emotional challenges. We think, given the cost of an individual counselling session (usually $150 – $250 per session) and other appointments, and time spent trying to support children – the cost of Calm Kid Central, which provides unlimited answers to your questions – is easily outweighed by the benefits of the program. But keep in mind, you can ask us for a refund within 30 days if you don’t think so – and also if you live in the Gippsland region in Victoria – the program is FREE for you (as supported by Primary Health Networks).
What if I want to cancel my membership?
You can cancel your membership at any time by simply clicking on “cancel” in your member dashboard. It takes about fifteen seconds.
I work with children diagnosed with an anxiety disorder,autism, ADHD, learning disorder, speech and language disorder or global delay. Will Calm Kid Central still be useful in my work?
Yes. We work with hundreds of children each year with these diagnoses, and in Australia see children under the National Disability Insurance scheme. We are very familiar with the particular issues that these children have and are conscious of making sure our parent and child resources have information that applies directly to this group of families.
Do I have to download any programs or software?
No, there is no downloading of programs or software. Provided you have an internet connection everything is streamed directly to your phone or computer. Everything is optimised for mobile phones too – so you can watch/listen while you are out of the house.
I'm worried about my privacy, I don't want everyone to know about the questions I have with my students/clients
Excellent question. We are committed to protecting privacy and confidentially. Here’s how we do this.
Firstly, Calm Kid Central is not open to the public – only signed up members who have signed a disclaimer and been provided with education about confidentiality. No information on Calm Kid Central is accessible via a public google search.
Second, all members (professional and parent members) when they sign up are asked to choose their own username – an alias. We have the details of people’s names “behind” the site (for safety reasons) but no real names are used within the Calm Kid Central program.
Third, we also ask professionals and parents to NOT use the name of their child, disguise any identifying details of children/schools they are working with. If we see any identifiable details on the site, we remove them as quickly as possible. This way families and professionals don’t accidentally identify themselves – and you can feel free to ask any questions without feeling worried that about being judged negatively in some way.
Fourth, just as a reminder, the professional Question centre is only open to professionals who work with children (teachers, child psychologists, allied health workers and counsellors).
One final note – it is important to know that like all professionals, we are mandated notifiers of child abuse. This means that if we receive information on this site that a child is being abused, then we are legally obliged to report this (which we will do using the details members give us when signing up for the site). This happens very rarely, but it is important to know upfront.
Why did you create Calm Kid Central?
In mid 2015 I worked with a family in a rural area via skype. We discovered that private health cover didn’t allow them to claim their sessions and I was really disappointed for them. I started thinking that there must be a better way – and the idea of Calm Kid Central was born. I was hoping that we could start to help families and professionals who not only live in rural areas; but who can’t afford to get to make an appointment; work full time and are time poor; work fly in/fly out jobs – or for whatever reason can’t attend our clinics in an ongoing basis. This means we can provide support, answers, supervision and education to many more people.
Our team of psychologists really do care about the young people they work with, and I have all my fingers and toes crossed that Calm Kid Central helps us ultimately reach and support hundreds of kids to feel calmer, more confident and act in more positive ways.
I'm interested in every family/staff member at our school having access to CKC
If you are a school leader or principal and would like all the staff AND every family to be able to access Calm Kid Central, so that students can watch videos at home as well – and families can access our child psychologists themselves to ask us questions, then you might be interested in Whole School Membership. Go to www.calmkidcentral.com/schools for information
I'm not ready to sign up but I'd like to get your free articles
If you’d like to get a free fortnightly article on working with kids and teens with emotional, social or behavioural challenges, please click here: Get Articles via email
Is there a discount if more than one staff member at our school/organisation join?
3-4 memberships (in same organisation) – $495 for a year of access of all of you
5-10 memberships (in same organisation)- $685 for a year of access for all of you
11-15 memberships (in same organisation)- $895 for a year of access for all of you
I have more questions about Calm Kid Central, how do I get in touch with you?
We are real people here and answer our phone and emails! If you have any questions about Calm Kid Central, then you can contact us anytime at [email protected]
You can also call us during business hours 9-5pm AEST on 08 8357 1711.